Notizen aus dem Norden.
Was wir beim Bauen und Betreiben von Sprachagenten auf echten Telefonleitungen lernen. Leitfäden für alle, die einen Telefonassistenten auswählen, Playbooks für die, die ihn einrichten, und technische Notizen für Neugierige. Klare Worte, kein Hype.
How the NordTell partner programme works
How the NordTell partner programme works: your link, the 90-day window, the five tiers, the 30-day hold, the €50 minimum and how you get paid.
PlaybooksNine businesses that already have a voice agent audience
Agencies, IT resellers, clinic consultants, bookkeepers, franchise owners, web bureaus and coaches: who each already talks to, and if a voice agent fits.
GuidesWhat a referral is actually worth over three years
What one referred customer pays you a month, a year and over three years on NordTell's real prices, and why recurring beats a one-off fee.
PrivacyA GDPR checklist for AI phone calls, in plain words
A plain-words GDPR checklist for AI phone calls: lawful basis, telling callers, recording, retention, providers, hosting and access. Check with your adviser.
GuidesA plain-words glossary of voice AI terms
STT, TTS, pipeline, hybrid, barge-in, latency, SIP, warm transfer, webhook, MCP and more, each explained in one plain paragraph, no jargon.
PlaybooksA test plan for your voice agent before it takes real calls
A test plan for a voice agent before launch: browser tests, real phone calls, and the edge cases that bite: silence, interruptions, wrong language.
IndustriesA voice agent for real estate: booking viewings by phone
A voice agent for real estate calls web leads back fast, asks the qualifying questions, books viewings into the calendar, and reminds people to turn up.
PlaybooksAfter-hours phone answering with an AI agent: a playbook
After-hours phone answering with an AI agent: decide what night calls need, write the evening greeting, set escalation rules, and read the morning summary.
GuidesAI phone answering for small businesses: a plain guide
A plain guide to AI phone answering for small businesses: what it takes off your plate, how to set it up in an afternoon, what it costs and what to watch.
GuidesAI voice agent vs. IVR: the end of the press-1 menu
AI voice agent vs. IVR, explained plainly: what a phone menu does, what a voice agent does instead, where each one still wins, and a rule for choosing.
IndustriesAn AI receptionist for dental clinics: what it can take on
An AI receptionist for dental clinics: booking, moving and confirming appointments, answering the usual questions, and passing pain cases to a person.
IndustriesAn AI receptionist for plumbers and electricians on the job
An AI receptionist for plumbers and electricians: answer while your hands are busy, sort emergencies from routine jobs, take the address and book the visit.
IndustriesAn AI receptionist that speaks Danish properly
Why Danish is hard for voice AI: numbers, dates, soft consonants, dialects and phrases like 'stil mig om til'. What a Danish AI receptionist must get right.
PlaybooksAppointment reminder calls with an AI agent: a playbook
How to set up appointment reminder calls with an AI agent: what the script should say, when to call, how people move or cancel on the spot, and what to record.
GuidesBring your own phone number: Twilio, Telnyx or SIP
How to bring your own phone number to an AI voice agent from Twilio, Telnyx or any SIP provider or PBX, what to check first, and how to test it on a real phone.
PrivacyCall recording consent in Europe: what a voice agent must do
Call recording consent in Europe: when to ask, how a voice agent should ask, what to keep and for how long. Rules differ by country, so check locally.
GuidesChoosing a voice for an AI agent: pace, warmth, language
How to choose a voice for your AI agent: pace, warmth, gender, language and accent, plus a five-minute test in the browser before the voice meets a real caller.
EngineeringConnecting a voice agent to your calendar and CRM
How to connect a voice agent to your calendar and CRM with HTTP tools, MCP servers and signed webhooks, with a small example tool definition you can copy.
GuidesHow AI appointment booking by phone actually works
AI appointment booking by phone: how the agent finds a slot, checks the calendar, confirms without bluffing, and handles a caller who changes their mind.
GuidesHow much does an AI receptionist cost? Minutes, not seats
How much does an AI receptionist cost? A plain look at minute pricing, NordTell's packages from €29 a month, and a method to work out your own monthly bill.
EngineeringHow to stop a voice agent from bluffing about what it did
How to stop a voice agent from bluffing: tools that must confirm before it says 'booked', and a second model in the Hybrid engine that checks every reply.
PlaybooksHow to write instructions for an AI phone agent
How to write instructions (a prompt) for an AI phone agent: who it is, what it does, what it must not do and how it hands over. With a clinic example.
PlaybooksOutbound AI calling campaigns: a practical guide
How to run outbound AI calling campaigns people do not mind: clean lists, calling windows, retries, voicemail detection, do-not-call lists and what to measure.
PlaybooksSpeed to lead: calling web leads back within seconds
Speed to lead in plain words: why the first minutes after a web form matter, how a voice agent calls web leads back within seconds, and how to wire it up.
GuidesSupport calls answered from your own documents, not guesses
How an AI voice agent answers support calls from your own documents: what to put in the knowledge base, how to write for a listener, and how to keep it current.
PrivacyTelling callers they are talking to an AI, and why it helps
Should an AI receptionist say it is an AI? Why telling callers they are talking to an AI is good manners, a growing legal expectation and better for business.
PlaybooksTwelve questions to ask before you buy voice AI
Twelve questions to ask before you buy voice AI: hosting, consent, retention, which model hears the call, transfers, languages, pricing and how you leave.
IndustriesVoice AI in Swedish and Norwegian, without the accent
Voice AI in Swedish and Norwegian: written Bokmål versus spoken Norwegian, Swedish pitch, numbers and place names, and how to test an agent before it answers.
GuidesWarm vs. cold transfer: which one your callers deserve
Warm transfer vs cold transfer, explained: what each one feels like for the caller, when a cold transfer is fine, and a decision rule for your AI receptionist.
PlaybooksWhat a missed call really costs, and how to count yours
What a missed call costs depends on your business, not a borrowed statistic. A two-week counting method, a short formula and the hidden costs people forget.
EngineeringWhat happens when a caller switches language mid-call
How a voice agent follows a caller who switches language mid-call: what the listening model must do, how the reply changes voice, and where it can go wrong.
GuidesWhat is an AI receptionist, and what does it do all day?
An AI receptionist answers your phone, books appointments, takes messages and hands callers to people. Here is what it does all day, in plain words.
GuidesWhite-label voice AI: reselling under your own brand
A guide to white-label voice AI for agencies: what you can brand, how clients sign in, how to price minutes to clients, and what to promise and what not to.
PrivacyWhy your AI receptionist should live in the EU
Hosting is the first question, not the last. Consent, retention and which model hears the call matter as much, and each should be a setting you can see.
EngineeringPipeline, speech-to-speech or hybrid: voice AI engines
Three ways to make an agent hear and talk. What each is good at, what it costs, and why we recommend the one with a second model watching every reply.
EngineeringHow a warm transfer works when the receptionist is an AI
Hold music, a private briefing, a colleague who might be a voicemail. The details that make an AI handover feel human, and what happens when it fails.