Your industry has a phone problem.
Here is what the agent does about it.
The product is the same for everyone. What changes is the prompt, the tools and the hours. Below, the eight kinds of business we see most, and the first agent each of them usually builds.
Clinics and practices
Dentists, physiotherapists, GPs, vets. The phone rings while the receptionist is with a patient, and the caller hears music. The agent books, moves and reminds, answers "are you open" and "do you take new patients", and transfers real emergencies to a person at once.
First agent: booking with reminders the day before. Watch out for: health data. Recording is off by default on the template, and the agent asks nothing it does not need.
Trades and home services
Plumbers, electricians, locksmiths, cleaners. You are on a ladder when the customer calls, and the customer calls the next name on the list. The agent takes the job: what, where, when, how urgent, and a callback time, then texts you the summary.
First agent: job intake with an emergency line. Watch out for: addresses. The agent repeats them back before saving.
Real estate
Every listing brings a wave of the same calls: is it still available, when can I see it, what are the fees. The agent answers from the listing, books viewings into the agent's calendar, and qualifies buyers and tenants with the questions you choose.
First agent: viewings booking per listing, one number each. Watch out for: fair treatment. The agent asks everyone the same questions.
Automotive
Dealers and workshops: service bookings, "is my car ready", tyre-change season, recall campaigns. The agent books service slots, looks up the job status in your system and calls the whole customer list when it is time for winter tyres.
First agent: service booking plus a tyre-season campaign. Watch out for: registration numbers. The agent spells them back letter by letter.
Hotels and restaurants
Table reservations at 19:05 when every waiter is busy, room questions at midnight, guests calling in four languages. The agent takes reservations, answers about parking and allergies from your documents, and switches language when the guest does.
First agent: reservations with a knowledge base. Watch out for: tone. Give it your house style in two sentences and it keeps it.
E-commerce
Where is my order, can I return this, do you have it in blue. Connect the shop as a tool and the agent answers from live data, sends tracking links by SMS and hands complaints to a person with the order already open.
First agent: order status and returns. Watch out for: peaks. Minutes scale; a busy December costs more minutes, not more staff.
Legal and accounting
Firms whose phone is answered by the people who bill by the hour. The agent takes new-client intake, books consultations, tells existing clients when their contact is back, and never gives advice. Everything it hears is on your retention schedule.
First agent: intake and consultation booking. Watch out for: confidentiality. Pick the models whose provider you have vetted, keep recording on-after-consent, and set a short retention.
Agencies and resellers
You build voice agents for clients and want it to look like your product. White label gives you your own logo, colours, domain and emails. Each client gets a locked workspace, an invitation by email, and a login page that has never heard of NordTell.
First step: Authority package, brand it, invite one client. Watch out for: DNS. The domain page shows the one line to copy and checks it for you.
If it has a phone, it fits.
Schools, housing associations, gyms, municipalities, transport, energy. Tell us what your phone is for and we will show you the first agent in a call.