Every call answered.
Also at 2 in the morning.
An answering service picks up when you can't. NordTell does the same job with an AI phone agent: it answers in your company's name, helps the caller, books the time, takes the message or puts the call through to you. It costs from €29 a month, not per call, and it never closes at five.
Your number, your name, our agent.
You keep your phone number. You only decide when calls go to the agent.
Forward your calls
Send calls to the agent always, or only when nobody picks up, when the line is busy, or outside opening hours. Or bring your number over from Twilio, Telnyx or any SIP provider.
The agent answers
In your company's name, on the first ring, in the caller's language. It says that it is an AI, answers from your own information, books in your calendar and takes messages.
You get the call back
When a person is needed, it puts the call through with a short private briefing first. Every call is saved with its transcript, a summary and, if you allow it, the recording.
A human answering service or an AI one.
The prices for a human service are taken from public price lists of answering services in Denmark and Sweden, read in October 2026. Prices exclude VAT.
| Human answering service | NordTell AI answering service | |
|---|---|---|
| Price | Danish services: from about 495 to 700 kr a month for the first 20 calls. A Swedish service: 12.95 kr per call. | From €29 a month with 60 minutes of calls included. Extra minutes from €0.50. |
| Hours | Often weekday office hours, for example 8 to 17. Evenings and weekends on request. | Day and night, every day of the year, at the same price. |
| Booking appointments | Sometimes a separate package. One Danish service charges 5,500 kr a month for it. | Included. It checks your calendar and only says "booked" when the calendar has confirmed it. |
| Messages and transfers | Yes. | Yes. A warm transfer: the caller waits, you get a short briefing, then you are connected. If you don't answer, the agent comes back to the caller. |
| Languages | Depends on the staff. | About 40, and it switches language when the caller does. |
| Difficult conversations | A skilled person is better at grief, anger and judgement calls. | Hands those to you, or takes a message. |
Two worked examples.
You pay for minutes of conversation, not per call and not per user. A typical answering-service call lasts one to two minutes.
20 calls a month
20 calls of 2 minutes is 40 minutes. That fits inside Launch: €29 a month, around the clock.
60 calls a month
60 calls of 2 minutes is 120 minutes. On Launch that is €29 plus 60 extra minutes at €0.50, so €59. Momentum includes 200 minutes for €99.
All packages, in your currency: see prices.
When a human answering service is the better choice.
The calls are hard
Grief, complaints, judgement calls. A person handles those better than any agent.
Every call is different
If no two calls look alike, there is little an agent can learn to do well.
You get five calls a month
A phone in your pocket is cheaper and simpler. Come back when the phone starts interrupting your work.
Most of our customers do both: the agent takes the repeat calls and puts the hard ones through. Read the full comparison.
Businesses where the phone rings while you work.
Trades
Plumbers and electricians on a job: the agent takes the call, finds out what is wrong and books the visit.
Clinics
Bookings, moved appointments and opening hours, so reception can look after the patient in front of them.
Your industry
Estate agents, car dealers, hotels, web shops and law firms: see how each uses the agent.
Straight answers.
What is an AI answering service?
A phone agent that picks up your company's calls when you can't. It answers questions from your own information, books appointments in your calendar, takes messages and puts callers through to you, at any hour. NordTell's agent says that it is an AI.
What does it cost?
From €29 a month with 60 minutes of calls included, and extra minutes from €0.50. You pay for minutes of conversation, not per call or per user. Prices exclude VAT and are also shown in DKK, SEK, NOK, GBP and USD.
Can I keep my phone number?
Yes. Forward calls from your current number when you want the agent to answer, or bring the number over from Twilio, Telnyx or any SIP provider.
Do callers know they are talking to an AI?
Yes. The agent says so in its greeting, in every language. It never claims to have done something a tool has not confirmed, and a caller who asks for a person gets one, or a message that you call back.
What happens when the agent cannot help?
It puts the call through to you or a colleague with a short private briefing first. If nobody answers, it goes back to the caller and takes a message instead of hanging up.
Where is the data stored?
On servers inside the European Union. You decide whether calls are recorded, whether the caller must agree first, and how many days anything is kept.
Let us build your first agent with you.
Join the waiting list, and we set up your answering agent together, in your language.